Privacy Policy

We collect information that you provide directly to us when you use our services, including:

Contact information (name, email address, phone number, business address)

Event details and requirements when you request our services

Payment and billing information for event services and equipment rentals

Communications between you and Gearra, including emails, messages, and consultation records

Technical information such as IP address, browser type, and device information when you visit our website

We use the information we collect to:

Provide, maintain, and improve our event organizing, live streaming, and equipment rental services

Process your bookings, payments, and service requests

Communicate with you about your events, bookings, and our services

Send you important notices, updates, and marketing communications (you can opt-out at any time)

Analyze and improve our website performance and user experience

Comply with legal obligations and protect our legal rights

Prevent fraud and ensure the security of our services

We do not sell your personal information. We may share your information with:

Service providers and partners who assist us in delivering our services (e.g., payment processors, equipment suppliers, venue coordinators)

Business partners when necessary to fulfill your event requirements

Law enforcement or government authorities when required by Indonesian law

Professional advisors such as lawyers and accountants

All third parties are required to maintain the confidentiality and security of your personal information.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data encryption for sensitive information

Regular security assessments and updates

Access controls and authentication procedures

Secure storage of physical and digital records

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Event-related information is typically retained for 7 years in accordance with Indonesian business record requirements. You may request deletion of your information by contacting us, subject to legal retention requirements.

Under Indonesian data protection regulations, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information (subject to legal requirements)

Object to or restrict certain processing of your information

Withdraw consent for marketing communications at any time

Request a copy of your information in a portable format

To exercise these rights, please contact us at the contact information provided below.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new 'Last Updated' date. Your continued use of our services after changes indicates acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Gearra Event Solution

Email: gearraevent.solution@gmail.com

Phone: +62 857 1585 3339

Address: Jakarta, Indonesia

We will respond to your inquiry within 14 business days.