Privacy Policy

We collect information that you provide directly to us when you use our services, including:

• Contact information (name, email address, phone number, business address)

• Event details and requirements when you request our services

• Payment and billing information for event services and equipment rentals

• Communications between you and Gearra, including emails, messages, and consultation records

• Technical information such as IP address, browser type, and device information when you visit our website

We use the information we collect to:

• Provide, maintain, and improve our event organizing, live streaming, and equipment rental services

• Process your bookings, payments, and service requests

• Communicate with you about your events, bookings, and our services

• Send you important notices, updates, and marketing communications (you can opt-out at any time)

• Analyze and improve our website performance and user experience

• Comply with legal obligations and protect our legal rights

• Prevent fraud and ensure the security of our services

We do not sell your personal information. We may share your information with:

• Service providers and partners who assist us in delivering our services (e.g., payment processors, equipment suppliers, venue coordinators)

• Business partners when necessary to fulfill your event requirements

• Law enforcement or government authorities when required by Indonesian law

• Professional advisors such as lawyers and accountants

All third parties are required to maintain the confidentiality and security of your personal information.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption for sensitive information

• Regular security assessments and updates

• Access controls and authentication procedures

• Secure storage of physical and digital records

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to protect your information.

Under Indonesian data protection regulations, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (subject to legal requirements)

• Object to or restrict certain processing of your information

• Withdraw consent for marketing communications at any time

• Request a copy of your information in a portable format

To exercise these rights, please contact us at the contact information provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Gearra

Email: privacy@gearra.com

Phone: +62 XXX XXXX XXXX

Address: [Your Business Address], Indonesia

We will respond to your inquiry within 14 business days.