Terms of Service

By accessing or using Gearra's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services. These terms apply to all users, clients, and visitors of our services.

Gearra provides the following services:

Event Organizer: Comprehensive event planning, coordination, and management services for corporate events, conferences, weddings, concerts, and other special occasions

Live Streaming: Multi-platform broadcasting services including camera setup, live switching, and streaming to various platforms (YouTube, Facebook, Instagram, Zoom, etc.)

Equipment Rental: Professional audio-visual equipment rental including sound systems, lighting, LED screens, cameras, and related equipment

Service details, availability, and pricing are subject to change. Specific terms for each service will be outlined in your service agreement or contract.

To book our services:

Submit a booking request through our website, email, or phone

Provide accurate event details, dates, and requirements

Receive a quotation and service proposal from our team

Review and sign the service agreement

Pay the required deposit to confirm your booking

Bookings are confirmed only upon receipt of the signed agreement and deposit payment. We recommend booking at least 4-6 weeks in advance for optimal service availability.

A non-refundable deposit (typically 30-50% of total cost) is required to confirm booking

The remaining balance must be paid before or on the event date, as specified in your service agreement

Payment methods include bank transfer, credit/debit card, or other methods as agreed

Late payments may result in service suspension or cancellation

All prices are quoted in Indonesian Rupiah (IDR) unless otherwise specified

Additional charges may apply for services beyond the agreed scope or overtime

Invoices will be provided for all transactions

Client Cancellations:

Cancellations made 30+ days before the event: 50% refund of total payment

Cancellations made 15-29 days before the event: 25% refund of total payment

Cancellations made less than 15 days before the event: No refund

Deposits are non-refundable in all cases

Gearra Cancellations:

If we must cancel due to circumstances beyond our control (force majeure), we will provide a full refund or reschedule at no additional cost

We reserve the right to cancel services if payment terms are not met or if client violates these terms

All rented equipment remains the property of Gearra

Clients are responsible for the safe use and care of rented equipment

Equipment must be returned in the same condition as received (normal wear and tear excepted)

Damage, loss, or theft of equipment will be charged to the client at replacement cost

Our technical crew will handle setup, operation, and breakdown unless otherwise agreed

Clients must not modify, repair, or allow third parties to operate equipment without our authorization

Equipment rental includes delivery, setup, on-site support, and breakdown for the agreed duration

Gearra will:

Provide professional and experienced staff for your event

Deliver services as outlined in the service agreement

Bring backup equipment for critical components

Coordinate with venues and vendors as needed

Maintain professional conduct throughout the event

Client responsibilities:

Provide accurate and complete event information

Ensure venue access for our team at agreed times

Obtain necessary permits and permissions for the event

Ensure adequate power supply and infrastructure

Provide safe working conditions for our staff

Cooperate with our team throughout the planning and execution

We will broadcast to the platforms specified in your agreement

Stable internet connection (minimum 50 Mbps upload) must be provided by the client or venue

Stream quality depends on internet connectivity and platform limitations

We are not responsible for platform outages or third-party technical issues

Recording of the stream may be available for an additional fee

Copyright and content responsibility for streamed material lies with the client

Clients must ensure all streamed content complies with platform policies and applicable laws

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, war, riots, strikes, or other force majeure events. In such cases, we will work with you to reschedule or provide alternative solutions. If the event cannot be rescheduled, a full refund will be provided.

Gearra carries public liability insurance for its operations

Our liability is limited to the total amount paid for the services

We are not liable for indirect, consequential, or incidental damages

Clients are responsible for obtaining event insurance if desired

We are not responsible for injuries to attendees or damage to venue property not caused by our negligence

Clients must inform us of any special safety requirements or venue restrictions

All content created by Gearra (photos, videos, designs, concepts) remains our intellectual property unless otherwise agreed in writing

We reserve the right to use event photos and videos for our marketing and portfolio purposes

If you require exclusive rights or confidentiality, this must be specified in the service agreement

Client logos, branding, and materials remain the property of the client

Clients must ensure they have rights to all content they provide for use in their event

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. We implement appropriate security measures to protect your data.

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms. For active bookings, the terms agreed upon at the time of booking will apply.

Any disputes arising from these terms or our services shall first be addressed through good faith negotiation

If negotiation fails, disputes shall be resolved through mediation

If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of Indonesian courts

These Terms of Service are governed by the laws of the Republic of Indonesia

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms of Service, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and Gearra regarding the use of our services and supersede all prior agreements and understandings.

For questions about these Terms of Service, please contact us at:

Gearra Event Solution

Email: gearraevent.solution@gmail.com

Phone: +62 857 1585 3339

Address: Jakarta, Indonesia

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM WIB