Terms of Service

Gearra provides the following services:

• Event Organizer: Comprehensive event planning, coordination, and management services for corporate events, conferences, weddings, concerts, and other special occasions

• Live Streaming: Multi-platform broadcasting services including camera setup, live switching, and streaming to various platforms (YouTube, Facebook, Instagram, Zoom, etc.)

• Equipment Rental: Professional audio-visual equipment rental including sound systems, lighting, LED screens, cameras, and related equipment

Service details, availability, and pricing are subject to change. Specific terms for each service will be outlined in your service agreement or contract.

To book our services:

• Submit a booking request through our website, email, or phone

• Provide accurate event details, dates, and requirements

• Receive a quotation and service proposal from our team

• Review and sign the service agreement

• Pay the required deposit to confirm your booking

Bookings are confirmed only upon receipt of the signed agreement and deposit payment. We recommend booking at least 4-6 weeks in advance for optimal service availability.

• A non-refundable deposit (typically 30-50% of total cost) is required to confirm booking

• The remaining balance must be paid before or on the event date, as specified in your service agreement

• Payment methods include bank transfer, credit/debit card, or other methods as agreed

• Late payments may result in service suspension or cancellation

• All prices are quoted in Indonesian Rupiah (IDR) unless otherwise specified

• Additional charges may apply for services beyond the agreed scope or overtime

• Invoices will be provided for all transactions

Client Cancellations:

• Cancellations made 30+ days before the event: 50% refund of total payment

• Cancellations made 15-29 days before the event: 25% refund of total payment

• Cancellations made less than 15 days before the event: No refund

• Deposits are non-refundable in all cases

Gearra Cancellations:

• If we must cancel due to circumstances beyond our control (force majeure), we will provide a full refund or reschedule at no additional cost

• We reserve the right to cancel services if payment terms are not met or if client violates these terms

• All rented equipment remains the property of Gearra

• Clients are responsible for the safe use and care of rented equipment

• Equipment must be returned in the same condition as received (normal wear and tear excepted)

• Damage, loss, or theft of equipment will be charged to the client at replacement cost

• Our technical crew will handle setup, operation, and breakdown unless otherwise agreed

• Clients must not modify, repair, or allow third parties to operate equipment without our authorization

• Equipment rental includes delivery, setup, on-site support, and breakdown for the agreed duration

Gearra will:

• Provide professional and experienced staff for your event

• Deliver services as outlined in the service agreement

• Bring backup equipment for critical components

• Coordinate with venues and vendors as needed

• Maintain professional conduct throughout the event

Client responsibilities:

• Provide accurate and complete event information

• Ensure venue access for our team at agreed times

• Obtain necessary permits and permissions for the event

• Ensure adequate power supply and infrastructure

• Provide safe working conditions for our staff

• Cooperate with our team throughout the planning and execution

• We will broadcast to the platforms specified in your agreement

• Stable internet connection (minimum 50 Mbps upload) must be provided by the client or venue

• Stream quality depends on internet connectivity and platform limitations

• We are not responsible for platform outages or third-party technical issues

• Recording of the stream may be available for an additional fee

• Copyright and content responsibility for streamed material lies with the client

• Clients must ensure all streamed content complies with platform policies and applicable laws

• Gearra carries public liability insurance for its operations

• Our liability is limited to the total amount paid for the services

• We are not liable for indirect, consequential, or incidental damages

• Clients are responsible for obtaining event insurance if desired

• We are not responsible for injuries to attendees or damage to venue property not caused by our negligence

• Clients must inform us of any special safety requirements or venue restrictions

• All content created by Gearra (photos, videos, designs, concepts) remains our intellectual property unless otherwise agreed in writing

• We reserve the right to use event photos and videos for our marketing and portfolio purposes

• If you require exclusive rights or confidentiality, this must be specified in the service agreement

• Client logos, branding, and materials remain the property of the client

• Clients must ensure they have rights to all content they provide for use in their event

• Any disputes arising from these terms or our services shall first be addressed through good faith negotiation

• If negotiation fails, disputes shall be resolved through mediation

• If mediation is unsuccessful, disputes shall be subject to the exclusive jurisdiction of Indonesian courts

• These Terms of Service are governed by the laws of the Republic of Indonesia

For questions about these Terms of Service, please contact us at:

Gearra

Email: info@gearra.com

Phone: +62 XXX XXXX XXXX

Address: [Your Business Address], Indonesia

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM WIB